Who we are
Aspire Metabolic Vitality (AMV Nutrition) is an Australian based company located on the Gold Coast in Queensland. Our ABN is 72 743 062 305 and we can be contacted through info@amvnutrition.com.au or via the contact page on this website.
This document outlines how we will manage your personal information, which we take very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact us.
We are committed to protecting your privacy, whether you are a customer, supplier, or contact. We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act) and we also aim to comply with the General Data Regulations (GDPR) for the people of the EU.
Are there age restrictions?
This website is not intended for anyone under the age of 18 years. You must be 18 or older and have the requisite power and authority to enter into this Privacy Policy. We do not knowingly collect personal identifiable data/information via the website from visitors in this age group.
What personal data is collected?
When you visit or access this website we collect information that you provide directly to us such as your name, email address, postal address, credit card information and any other contact or identifying information you provide us. This information can be collected when you visit or engage with us via email communications. It can be obtained from various sources such as:
- Requests for communication/contact through the contact page
- Sign up for newsletters
- Fill out a form
- Answer requests of enquires
Various tracking technologies are used to collect information about your engagement and browsing and purchasing behaviour. These tracking technologies include:
- Cookies – these are small data files on your hard drive or in your device memory that helps us to provide you with a better service and experience. It allows us to provide easier site navigation and show us which features of our services are popular and count site visits.
- Google Analytics is used as a third-party analytic tool which employs cookies to collect the information about your use of our services.
- Web beacons which are also know as tracking pixels are used to track data for marketing purposes to help track visits and understand usage.
What about sensitive information?
We understand that some personal information is more sensitive than other information collected. We only collect sensitive information through more secure methods such as:
- Via Simple Clinic patient registration forms upon booking a consultation.
- During an online or in-person consultation.
- When you send us information via email.
Your sensitive information is stored in a password protected computer, securely online or on the cloud through Google Drive. You can find out more about google security provisions here https://policies.google.com/privacy .
What do we do with the data?
Your personal information is used to provide you with services from AMV Nutrition or to communicate with you about the website or the services.
AMV Nutrition employ industry-standard techniques to protect you against unauthorised access of your data, including personal information.
We do not share any personal information about you that you have provided us without your consent, unless:
- Doing so is appropriate to carry out your own request.
- We believe it is needed to enforce our legal agreements or that it is legally required/requested.
- It is needed to detect, prevent, or address fraud, security, or technical issues.
Do we share your data?
AMV Nutrition does not share your personal information with third parties. Aggregated, anonymised data is periodically transmitted to external services to help us improve the website and service.
We may allow third parties to provide analytic services. These third parties may use cookies, web beacons and other technologies to collect information about your use of the services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information.
AMV Nutrition also uses social buttons provided by services like Facebook and Instagram. Your use of these third-party services is optional. AMV Nutrition is not responsible for the privacy polices and/or practices of these third-party services, and you are responsible for reading and understanding those third-party services’ privacy policies.
Are we serious about data security?
We take reasonable steps to protect sensitive and identifiable information from misuse, interference, loss, unauthorised access, disclosure, alteration, or destruction.
I manage risks to your personal information by:
- Storing files securely
- Only key personnel can access your information
- Utilising an SSL Server
- Maintaining all security systems in place
Changes to the Privacy Policy
AMV Nutrition may amend this Privacy Policy periodically. Information collected now is subject to the current Privacy Policy in effect at the time such information is used. When the Privacy Policy is amended a revised copy of the policy will be posted on our website.
Third-party Privacy
AMV Nutrition uses various third parties who may store your personal information, where it will be managed under their security policy. You can view their security polices below:
- Mailchimp – https://mailchimp.com/about/security/
- Simple Clinic – https://simpleclinic.net/privacy-policy
- Google Drive – https://policies.google.com/privacy
- Vital.ly – https://www.vital.ly/privacy_policy.html
- BioConcepts – https://www.bioconcepts.com.au/privacy-policy
- Metagenics – https://www.metagenics.com.au/Privacy
- BioMedica – https://www.biomedica.com.au/page/30/biomedica-privacy-policy
Access to Information
If you require access to your information or to correct or update your personal information, you can contact AMV Nutrition and I will endeavor to make your information available to you within 14 days. Unless I am subject to confidentiality obligation or some other restrictions on giving access to the information which permits me to refuse you access under the Privacy Act 1988. Please send an email to info@amvnutrition.com.au to begin the process.
What if my information is breached?
If there is reason to suspect a serious data breach that may result in harm or loss to you, AMV Nutrition will immediately assess the situation and take appropriate action. If we believe you are still at risk then the Office of the Information Commissioner will be notified and we will either notify you directly, or if that is not possible a public notification of the breach will be posted to the website.
Your consent
By accessing this website, you have indicated you acknowledge and accept the terms of use. These terms are subject to change by AMV Nutrition at any time at its discretion. Your use of the website after any such changes have been made constitutes your acknowledgement and acceptance of the changes. Please review these terms of use regularly.